I’ve been wanting to write this review for awhile but just now I finally got the tools and parts to fix my window and I realized it was time for a review. In 2018 while I was broke in college, my air suspension was leaking and so I brought my bmw to them. I told them that both driver and passenger windows don’t work, so don’t roll the windows down. Well they rolled the driver window down and it got stuck. They ended up removing the driver door panel to bring the window back up and then they gave me a call. They said that since they had already taken the door panel off the might as well fix the window while they were at it. A $1.50 plastic clip was the reason the window was not functioning correctly. They still ended up charging full price for the repair when it was their mistake, it was around $500 for labor to do this repair. Immediately after I got the car back I could see this white glue through the window that they used to hold the door together. This was the first sign I saw or their botch job. The window repair lasted about 6 months before it broke again and air suspension is that they promised was oem bmw parts recently went bad again. They charged me just as much as bmw would have for the air suspension and supposedly even bought the parts straight fr bmw. I should have just gone there. I just took the door apart with no experience in 10 minutes and fixed the window. With the door taken apart I found how bad of a job the really did. The window clip fix had the wrong nut which is why the plastic broke so soon. There was a broken collar around the lock indicator, it’s gone now because it kept falling out. White glue holding the door seam together. The door handle light indicator was complete snapped off and even tucked away as if they tried to hide it. I had to glue it back. There were missing trim clips, mismatched trim clips, and missing clip seals to prevent vibration. I used to think highly of this Dr of motors, it was run by two brothers? Eventually one of them quit because of one of the brothers had terrible business ethics, overcharging, bad customer service, etc. I should have taken this as a sign when the good brother quit and not have taken my vehicle back. Services: Body & Trim, Steering/Suspension
We're extremely sorry that you had to face such difficulties. Issues in our customer service is not something we are known for. As you can see from our other reviews, we pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit and earn you back as a customer.
- Doctor of Motors