Robert was recommended to me by an auto store employee who I already trust, as "A straight shooter". So I was optimistic from the start. It was not an easy problem, made more complex by my sometimes erratic description of the events leading up to my car's problem. Robert impressed me with his human-being-ness, as well as his knowledge of gas cars of my vintage and condition. He gave me quite a bit of his time, and then offered to do a more in depth diagnosis...for which I was charged. That is up front about how he covers his costs. To me, Diagnosis is key...and fixing is the lock that the key fits. I am free to have the actual work done any how and where ever I want....But I don't feel I am ripping him off on the time cost for the excellent diagnosis. I am sure I will return for his professional skills in the future. I also watched ow he related to several other customers who came in as I was helped. He was equally as honest and out front with them, as he had been with me. I am glad he is in our world at the same time I am....altho he has eternal qualities. Wayne Pierce