5

Great service, very nice people working there, got the job done as quickly as possible. They even washed my car for me. They worked well with my warranty and helped me pay only what was needed, even knocked off some of the labor costs because I had to have so much work done. They were amazing! I will only go there from now on!

Thank you for letting us know how we are doing. We try to do our best and it takes the whole crew to be on their game. I’ll let the team know they did a good job. Thank you

- Doctor of Motors
5

I understand there are bad reviews out there for this place but here is the thing. My girlfriends car needed a new Cat and I have always done work on my cars myself because of past bad experiences with mechanics. But she took it in to this shop and they went more then out of their way to get the job done and make sure the job was done right

2

If you hear that your brakes are "Paper Thin" or need your brakes replaced, read this first. The staff at DOM was nice enough however when they returned my simple request with a laundry list of "required" repairs I was highly skeptical. Most of what they recommended was reasonable however they were very typical easy repairs with a high profit margin. The biggest red flag was when the OWNER emphatically stated that my brakes were "paper thin" (his words- and again; an easy job with a high profit margin) I immediately became highly suspicious. FYI: Normally when brakes are "paper thin" they start to squeal when the wear indicator makes contact with the rotor while normal driving. The squeal will disappear when you apply the pedal. (This is how you know you ACTUALLY need brakes) The final straw was when when they recommended that I replace my rotors and brake pads without even a mention of resurfacing the rotors I had (clearly they had not removed my wheels and measured the thickness; a required action for accurately assessing the condition of my brakes and thus making the claim of "paper thin" brake pad lining). So in essence, they were trying to up-sell me a job that I already didn't need. Now let me assure you that I am very hesitant to leave a "less-than-stellar" review. I don't want to be a whiny complainer at the first notion of a slight. But I can't stand being LIED TO. Furthermore I have every confidence that this exact conversation happens very frequently in order to frighten a customer who doesn't know any better. In the ensuing months since I've visited DOM I've seen a lot of advertising and emails coupons looking to get more of these easy yet profitable operations- specifically brake jobs. THIS was the reason I decided to leave this review- so that no one else gets rooked into purchasing unnecessary repairs parts and services. I went and did my own brakes weeks later and found that my rotors could in fact be resurfaced AND my brakes were not "paper thin" as reported. In fact, I didn't need brakes at all- they had 40-50% life left on them BEFORE hitting the wear indicator. This really pissed me off. I have zero patience for ANY business with questionable ethics. Especially in a trust-based industry such as automotive repair. This is the exact reason review sites such as Yelp exist. Remember, you have the lawful right to request the parts which were removed from your vehicle- per California state law; so as to inspect the condition of your supposed "worn" parts. (Rotors in my above example which could be then measured to verify they needed to be replaced) Should you have problems with ANY repair facility you can always register a complaint with the Bureau of Automotive Repair by following the link below. This is the regulating authority when it comes to the licensing of any automotive repair facility. But why not save yourself all the hassle, skip DOM. dca.ca.gov/webapps/bar/c…

5

Big props to these guys! I stopped in at the last minute to get a smog done, and Brandon and Robert were kind enough to stay a little late and bust it out! Thanks guys, I'll be back :)

5

Coming home from a camping trip in 105 degree weather when the pick up decided to act up. Roberts shop wasn't even open but yet his wife took our phone call and let us come by. Robert had us up and running in no time! He also let my 7 year old go in his nice cool office and play on the computer and offered us refreshments. Robert could have told us sorry were closed and we would have been out of options because what mechanic shop is open on a Sunday at 3:00 pm?? Robert went out of his way to help, you don't get that a lot now days. Robert: You're awesome and we appreciate it!!!

1

I would not message them again for any service.Why have a message board on yelp when you refuse to answer a customer's question and ask them to call? For customers who are nervous about calling anywhere..messaging was an awesome idea,but not when they refuse to answer your questions and tell you to call.I gave them my information about my car model..make..year..etc. but again I was asked to call in.

5

Would highly recommend this place. Robert is extremely knowledgeable, friendly, and charges reasonable prices. He is an honest man and includes a free nationwide warranty on his work. Will definitely be back in the future!

3

Thank you for taking the time to let us know how we are doing. It looks like you could have had a better experience. My name is Robert and I’m the owner. If you have a suggestion, please call me (after 1/2/18). I consider my customers friends from my community, and I want everyone to have a good experience. - Robert. 530-879-0700

- Doctor of Motors
4

Thanks for letting us know how we are doing. Next time we will do even better so we can turn that 4 star into a 5.

- Doctor of Motors
5

Thank you for letting us know how we are doing

- Doctor of Motors

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