5

Jesse was extremely helpful and accommodating. He worked with me to stay within my budget and ensure my car was properly taken care of, going above and beyond my expectations.

5

I have been to this shop and it is the only shop I trust with repairs. They even replaced a faulty belt under warranty without a problem following another repair since it was just out of warranty. They are informative; not pushy. UPDATE: I have been to this shop for four years now and I can say they still have great service. They stand behind their work and will get the job done.

1

Worst service ever in all my years !! They have no clue on what is going on in the shop .They charged my son $ 1600.00 for service on his car. We went to pick it up and they said it ran great .It did not make it around the block and was missing parts of the motor .Had to tow it back out of our pocket and it took them 2 weeks to say they had no clue why !!! No refund for nothing !! All they want to do is change parts and guess!! Please save your time and money and go elsewhere !!

5

Doctor of Motors is the ONLY Automotive Repair Shop in Chico that I constantly and confidently recommend to strangers, friends, and family. I have been servicing my car's with Doctors of Motors since 2007 and have never had a bad experience ( and being someone who has worked in service jobs my entire life, I am very critical of people in service positions). Their staff is talented and most importantly, the service writers Robert and Jessie are honest and operate with a high level of integrity.

1

I came in because I had a code for misfire on cylinders 2 and 5 and I was due for a smog inspection. I had left my car for two days when they called and said I had a bad head gasket which would cost $2550.00. I asked if there was any way for my car to pass smog before the repair was done and he said there was no way and that they used the smog machine to confirm the diagnosis. When I picked up my car I had two new codes which they didn't mention. I'm not insinuating that they sabotaged my car, I just doubt that they ever ran their own code reader on it. I called my father and explained what they said. He told me to bring it up for him to take a look and that he would be very surprised if the head gaskets were bad. He ran a combustion test which tested fine so he proceeded to look for other causes. He replaced a sensor which I bought at Auto Zone for $21.99 in less than an hour. Today (3 days after picking up my car from Doctor of Motors), my car passed the smog inspection. Whether this was incompetence or an outright scam, I am clearly dissatisfied with the service. There is a huge discrepancy between $2500 and $25. *Update* Jesse called me on 01/12/15 (I had my car in on 01/08-01/09) in response to this review. He apologized several times and stated that he didn't want any of his customers to feel this way. He assured me that he would speak to his technicians and the owner to "get to the bottom of this." I am very interested in knowing exactly what was done to reach this diagnosis. It seems as if there were steps missed especially since my car had none of the symptoms associated with a blown head gasket (e.g. white smoke, missing coolant, milky white oil, overheating etc.) I will update again if/when I hear back from them.

5

This place was awesome, My check engine light was on.and my car started shaking, then it died. I panicked looked up auto repair and found these guys. I called them first, because they popped up first. When they answered i told them i was gonna miss work and didn't know what to do. The man quickly asked me for my location and said some one would be there to get my car. Sure enough a tow truck arrived with in 10 maybe 15 minutes, we headed to the shop. As a young adult that doesn't know much about cars naturally i was nervous. The guy at the counter greeted me, concerned if i was alright. Told me he could fix the car but wanted to assure i was not harmed. Then he said lets make this quick so he could get me to work he said he would have information for me by noon, which he did. He told me my idle air control was bad and i ran out of gas, lol he told me it would be $350.0 and he would have it done by the time i got off. 5 o clock sharp they picked me up. I got my car and it was cleaned inside and out. thank you guys so much for such a good first experience. I would definitely recommend these guys.

4

I have had Doctor of Motors service my aging vehicles for many years (10+). They have always been friendly, courteous and up front with the issue(s) my vehicle is having and what is needed to be done to fix it. They have done everything from a simple oil change for me to a complete engine replacement. When I have had an issue with a repair, they have always promptly addressed it. I know I count on Doctor of Motors to treat me and my cars right!!

2

People where friendly but they charged me $315.00 to find out what was wrong and then wanted to raise the bill to $1300.00 to "possibly" fix my car. I got a second opinion and the car was fixed for $400.00 with no questions about what was wrong. They either didn't know what they where doing or wanted to do more work than was needed. Again they are extremely friendly but I probably wont go back.

5

Great and courteous staff. Had some brake problems. They identified the problem, and identified future problems at the same time. Not only was the work outstanding, but they saved me money on top of the estimate they gave me. It's a top notch shop. One of the best experiences I have had with an auto repair shop. I highly recommend them to anyone needing quality, timely, auto repair at a fair price.

5

Service was awesome. Found this repair shop online last March while looking for a smog check center and l was able to schedule an appointment on the very same day. The gentleman at the front desk (Jesse, I believe) was very friendly and personable. They got my car in and out by 45 minutes. It's safe to say I'll definitely be coming back for any other car needs. Thanks guys!

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