5

I have said since the beginning these guys were honest and trustworthy and last week I was once again proved right. They held a contest for an apple ipad 2. If you wrote a review for them your name was entered into the contest, obviously you had to be a past or present customer. Last week on Thurs I got a call, I won. I couldn't believe it and wouldn't until I was holding my ipad. Well Tues I got another call, "it's here and waiting for you" Robert said. I still can't believe it, and I've had it for 2 days now, an honest to God brand new, still shrink wrapped ipad 2. These guys go above and beyond time and time again, and their honesty is nothing sort of amazing. Thank you so much Doctor of Motors for everything, but especially my ipad 2!

We love going above and beyond for our customers. They help us to continue and improve! Have a great day Alicia. Enjoy your iPad 2:D

- Doctor of Motors
2

Ace of all car makes but Master of none! I tried to work with these people and found them to be very pushy and felt an atmosphere of dishonesty. I know alot more about servicing my car then they do! They told me that they knew all about my car make but couln't even get the hood open! They seem to be their own biggest fans but they spend way to much time talking about how great their service is. No matter what you drive you need to find someone who knows your make, try to find someone that specialises. Don't go anywhere that spends most of their time blowing their own horn. Jeffers

Im sorry you weren't satisfied with our services. Feedback from our customers helps us to improve. Have a great day Jeff! :) -Doctor of Motors

- Doctor of Motors
4

Original review: I took my 2005 Subaru Outback to them for its 90,000 mile service. I uploaded a picture of what the invoice came to. $745.15 total. Of course there were things that they found in addition to the routine things recommended for that mileage. Overall, I give them a high rating for their ability to talk to a layperson about the needs of the vehicle without sounding like they are talking down to you. I dealt mostly with Robert. The work was done within a reasonable time frame and I have not encountered any problems with the work done, although I did just pick up the car today and none of the work done involved any exterior alterations that I would be able to judge immediately. The only issue was a slight delay in getting it done. They said they might have it done by the end of Monday but instead I had to call on Tuesday afternoon and they still had to "complete the paperwork" on it. They did want to charge $100 to change the cabin air filter. I don't know if that's difficult but I will try to do that myself for that price. Who knows? Maybe that is a $100 job. Ultimately, I will take my cars back to them. I'll increase my rating to 5 stars if I ever do get truly outstanding service. For now, I'll say they are "very good". Addendum: The Subaru had a pulley in the serpentine belt system break which required repairs. They were able to get it in right away, fixed it, and got the vehicle back to us very expeditiously, and all for what we felt was a reasonable price. However, 5-6 weeks later, the idler pulley in the same system broke and we had to return the vehicle for similar repairs. Ultimately, they offered to fix it for the same price "as if the same part was worked on and replaced before breaking". This seemed like a very fair way to do it, since the car had been in very recently for similar service. As far as I know, it very well could have been a case of bad luck but they met me half way. I will continue to take my vehicles to DOM.

4

My second time here, and they were very courteous and helpful. The price was right, did extra work at no extra charge, and had it done quickly.

5

Just had a smog done in 10 minutes flat. These guys are fast, professional, and don't mess around. I think I'm going to give them a try for normal auto work.

5

This place was fast, efficient, and prices very reasonable. Ask for Robert, he was very helpful. :)

5

About a year ago I had an extremely bad oil leak in my car, I had no idea where to go for a trustworthy mechanic to take a look. I took it upon myself to yelp like crazy for one in Chico. I am so happy I found Doctor of Motors because they are by far the best. Immediately walking into their shop I was greeted nicely and taken care of immediately. The same day they checked what was wrong (Quite a lot) with my car. They had my car back to me within two days. ONE YEAR later my car starts leaking again.. I panic as I look at the warranty from the work they had previously done. It had expired 5 days ago. I decided to take my best shot and bring in the car anyway even though the warranty had expired. The gentleman at the front desk quickly assured me that they are not going to stress about the warranty and will check out my car at NO COST. If the leak was from previous work they will fix it at NO COST. I was so happy, relieved, and surprised that an auto shop would be willing to do this. Turned out that the previous parts had gone bad and so they replaced them for free! To top off the fact that they made my day. The gentleman also informed me that they changed their warranty from one to now TWO years! Music to my ears. Overall: Service- amazing Quality of work- amazing Trustworthiness- Amazing Affordability- Average (you get what you pay for and more) I would recommend Doctor of Motors to ANY person looking for an auto shop in the Chico area

4

We had our daughters Saturn repaired. After diagnosis, they determined what was wrong with the transmission. They repaired it and we took it home. We had problems and they were good about retesting it and fixing it.

3

I'm just not sure about these guys. It seems like their prices aren't too high, but they just can't estimate time well at all. I took my car in to have it checked out, 90,000 mile maintenance. They made it seem like it wouldn't take long, so I waited. I kept checking in with them every half hour or so, and the guy seemed to be oblivious to the fact that I am sitting 30 feet away from him waiting! Several hours later they are finally done, and I've been sitting in a waiting room all day! Why didn't they just tell me that it would take that long? I could have gone and done something. And then on a separate occasion, I called on Friday to see about getting my brakes done. They say I can drop it off Tuesday night, and they'll have it done Wednesday. So I drop it off, and then come in Wednesday after work, so it's around 5:30 pm. They close at 6:00, but my car isn't done yet. When should I have expected it to be done? After you close? They told me to come back later. What kind of service is that? Also, the sign says they close at 5:30 which is incorrect. They were open until 6:00 both Tuesday and Wednesday.

3

They do good repairs, rarely have to take the car back to have it fixed again, but I wish they would be more up front about costs. Oh, they give me a solid estimate, and they're not trying to cheat me, but they always come back with more costs. For example, I needed to get my timing belt replaced. They quoted me $600+. All well and fine, but then, when it gets opened up, they suggest I replace the pulley wheels, oil pump and a few other things. Again, all legitimate items to replace, but it's an additional $500. Do they not know ahead of time to suggest these items be replaced? Have they never replaced a timing belt before? I know they have. They're not gouging me on price, but I feel like that option of replacing those items should have been suggested with the original estimate, not a phone call later. The thing is, they do this to me all the time. I have a love/hate relationship with these guys. They do pretty reliable, skillful work, but I feel like my dollars are more important to them than understanding they're trading their skills, which I want, for my money, which they want. Another case in point. I dropped my car off all day for them to work on. They knew I was coming days in advance. At 4:00 I called and they wanted my car for another day and I said no, we agreed you would get it done today. They got it done (good) but charged me $600 for a little over 1-1/2 hour's work (since I picked it up at 5:30.) Really? $600 worth of work really only takes 1-/12 hours? That's $400/hour. They did the work correctly and I haven't had any problems, but $400/hour? I want a little more customer service for $400/hour, like not having to call at 4pm and find out they haven't started working on my car yet and want to keep it. THEY should have written down the fact I needed the car the next day and made sure they got it done that day. Bottom line: reliable work, mostly fair prices are a tiny bit on the high side for only so-so customer service.

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