Chico Auto Repair

They do good repairs, rarely have to take the car back to have it fixed again, but I wish they would be more up front about costs. Oh, they give me a solid estimate, and they're not trying to cheat me, but they always come back with more costs. For example, I needed to get my timing belt replaced. They quoted me $600+. All well and fine, but then, when it gets opened up, they suggest I replace the pulley wheels, oil pump and a few other things. Again, all legitimate items to replace, but it's an additional $500. Do they not know ahead of time to suggest these items be replaced? Have they never replaced a timing belt before? I know they have. They're not gouging me on price, but I feel like that option of replacing those items should have been suggested with the original estimate, not a phone call later. The thing is, they do this to me all the time. I have a love/hate relationship with these guys. They do pretty reliable, skillful work, but I feel like my dollars are more important to them than understanding they're trading their skills, which I want, for my money, which they want. Another case in point. I dropped my car off all day for them to work on. They knew I was coming days in advance. At 4:00 I called and they wanted my car for another day and I said no, we agreed you would get it done today. They got it done (good) but charged me $600 for a little over 1-1/2 hour's work (since I picked it up at 5:30.) Really? $600 worth of work really only takes 1-/12 hours? That's $400/hour. They did the work correctly and I haven't had any problems, but $400/hour? I want a little more customer service for $400/hour, like not having to call at 4pm and find out they haven't started working on my car yet and want to keep it. THEY should have written down the fact I needed the car the next day and made sure they got it done that day. Bottom line: reliable work, mostly fair prices are a tiny bit on the high side for only so-so customer service.

Took my toyota there when the water pump went out. Very reasonable price, had the parts in stock and finished the car same-day. Very nice staff and trusted. Will be going back for all my automotive repair needs.

Never go to this place you will regret it. I took my car in to fix 2 problems but they told me it had 4 problems and decided to fix them. But it turns out they didn't even fix the original 2 problems that I took it in for. They are worthless and just assume that it's one issue without being certain. I feel like they just want to scam you off of your money and avoid actually fixing your car. Never go to this place please avoid the dishonestly

I found them on Yelp and decided to walk in because they have 4-star reviews. That's the worst decision I have ever made! I wanted them to fix my headlights, which was customized by the previous owner but was not working shortly after I bought the car. They checked it for like 1 hour and told me that it was a potential fire hazard and quoted me for $870 something for fix it, not including the parts!!! And they refused to fix the wiring without replacing the whole headlamp to stock. They are ridiculous! I then had my friend looked at it and he said there's no way it would catch fire... I took it to another mechanic and they had it fixed for only $230 including the parts. I'm never gonna go back there again!

Took my Suby here for some pretty intense transmission work. They were super friendly and candid throughout the process and my car shifts beautifully. They also fixed my windshield wipers. Definitely recommended.

3 years ago they said they wouldn't advise me to continue driving my car even out of the shop with the clutch in such bad condition. I'd gone in for an oil change with free inspection. They gave me an estimate to replace the clutch close to $1k. Not being a Volvo shop, I got a 2nd opinion. They said the clutch was fine. At first I gave them the benefit of the doubt, but after finding that invoice recently, I'm not so charitable. Feel they may be perpetuating the auto repair stereotype, taking advantage of women.

Our daughter goes to Chico State and out of the blue, the alternator went out on her Honda Civic. All of the service on her vehicle has been done in Pleasanton, so we didn't have a clue where she should have AAA tow her car to. I hopped onto Yelp and it was an easy decision to have her car towed to the "Doctor." Was very satisfied with the service, communication and willingness to pick up my daughter when her car was ready so she didn't have to arrange for a ride. The price seemed fair and we will definitely use them again.

I got a very high estimate from them and they were very friendly until I wanted to get a second opinion. They really hassled me about going somewhere else, even when I told them I'd come back if it they were less. I did get the work done at an "expensive" shop for much less. They are nice, but much too expensive.

I went down the Esplanade, dropped my car off, I was dropped off at work, I was picked up, paid and left! They gave me a quote for all the things my car needs to have done and that was it...That was all i needed!!! Thank you guys:D

I have taken my Jeep here twice and have had mixed experiences. The first time was great. My 1996 Jeep Cheeroke was making a funny noise and the check engine light came out which really scared me. I was thinking my car was a goner and I was not going to drop over $500 to fix some engine problem. Miguel was great, told me exactly what was wrong and it only cost $250. My Jeep has ran great ever since. So when I needed an oil change and front/rear dif I decided to go back instead just a jiffy lube, but maybe I should have. The second time I made an appointment for 9am on Tuesday. I then wrote a review about the customer service and over pricing I felt from Dr. Motors and that evening when I picked up my car Brad had read my yelp review and was concerned about my dissatisfaction. I explained to him why my second experience at Dr. of Motors was disappointing and reassured me by reducing my bill by $60. He also showed me one of the suggested procedures for my car and explained why it would be necessary. I was very impressed with Brad's customer service and that he took the time to read my review. Dr. of Motors obviously values their customers and want to make sure we get a good experience every time, which is something hard to find in any business. Thank you so much for your personal attention and taking care of me and my car. I will definitely bring my jeep back!