3

First I will say that the WHAT... Was great! They fixed the wheel bearing and the car is still going strong. Good Job to the mechanic! However, As a business owner myself, I did not like the price hike that often occurs with mechanic shops and it happened here. In this case, we called around town and got quotes. The quotes were all around 300-800 in range. When we called Doctor of Motors they quoted us 250-350 and it could be done next day. When I brought the car in they said it wouldn't be a problem. As I was telling him about my social media marketing business and how I made a really good living... the price suddenly jumped from 250 to 507... When I asked why the jump?? He said the part was more expensive.. when I asked how much the per hour labor fee was, He said, "We charge flat rates" However, the part list says the total for the part was only 183. If you do the math right, His labor cost more than tripled during that one conversation. The sad thing is, we have two more cars that need work done but I'm not going to be gouged because I make more money. Also, he noticed that I was missing a lug nut and graciously offered to replace it for $187. Screw me once it's on me. Screw me twice? Never again!

Hi Michael, I’m sorry your experience was not the best. When you first called for an estimate we try to guess as close to the exact price. But without seeing the vehicle it is still a guess. When you came in and we had all the information for your vehicle the price was more than the phone quote but was now accurate and would cost the same for anyone with that same vehicle. The price was given before any work was started. The rear wheel stud that was missing a lug nut and looked damaged. was just something the technician noticed but it was located on a different wheel then we worked on. The estimate of $187 was to extract the damaged stud, and install a new stud and wheel nut. Thank you for letting me know how you feel. We will work harder to provide better service.

- Doctor of Motors
5

Just a very good experience, each and every time.

Thank you for taking the time to share your experience.

- Doctor of Motors
5

Quick smog check. Fast service.

Thanks for taking the time to review us.

- Doctor of Motors
5

Owner is truly honest. I was satisfied 120% with the services.

Thank you for your business. We will continue to strive to do our best

- Doctor of Motors
5

They were fast and got my truck checked and ready before i knew it!!!

Thanks David, we always try do do our best.

- Doctor of Motors
5

very nice and friendly people who really care about you and your car!!

Thank you for the kind words. We love our customers!!!

- Doctor of Motors
5

They are really fair and honest. And those are two qualities that are really hard to find in a mechanic nowadays.

Thank you for the kind words. It’s great customers like you that that we work so hard for.

- Doctor of Motors
5

I had a hard time with my car, I went in and within ten minutes they had me back on the road! 10/10 recommend!

Thank you for your business

- Doctor of Motors
5

Doctor of motors great service very understanding I told Robert that I'm driving down the street and the car would turn off it will take about half hour for the car to restart when I'm stopped at a stoplight the car will stop running I have to push the car out of the intersection to the side of the road Robert looked at my car I can't pay a lot of money he kept the cost very low where I could afford it he fixed and replace three of my sensors in the car where it does not turn off when I'm driving driving or or at a stoplight now my my wife can drive the car now

Thanks for taking the time to let us know how we are doing. We will continue to do our best

- Doctor of Motors
5

Robert was straightforward about what they found wrong with my car and what they were going to do to fix it. He finished the work when he said he would, thoroughly explained what they did and why, and made recommendations moving forward.

Thank you for taking the time to let us know how we are doing. I’ll let the crew know to keep it up.

- Doctor of Motors

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