First I will say that the WHAT... Was great! They fixed the wheel bearing and the car is still going strong. Good Job to the mechanic! However, As a business owner myself, I did not like the price hike that often occurs with mechanic shops and it happened here. In this case, we called around town and got quotes. The quotes were all around 300-800 in range. When we called Doctor of Motors they quoted us 250-350 and it could be done next day. When I brought the car in they said it wouldn't be a problem. As I was telling him about my social media marketing business and how I made a really good living... the price suddenly jumped from 250 to 507... When I asked why the jump?? He said the part was more expensive.. when I asked how much the per hour labor fee was, He said, "We charge flat rates" However, the part list says the total for the part was only 183. If you do the math right, His labor cost more than tripled during that one conversation. The sad thing is, we have two more cars that need work done but I'm not going to be gouged because I make more money. Also, he noticed that I was missing a lug nut and graciously offered to replace it for $187. Screw me once it's on me. Screw me twice? Never again!
Hi Michael, I’m sorry your experience was not the best. When you first called for an estimate we try to guess as close to the exact price. But without seeing the vehicle it is still a guess. When you came in and we had all the information for your vehicle the price was more than the phone quote but was now accurate and would cost the same for anyone with that same vehicle. The price was given before any work was started. The rear wheel stud that was missing a lug nut and looked damaged. was just something the technician noticed but it was located on a different wheel then we worked on. The estimate of $187 was to extract the damaged stud, and install a new stud and wheel nut. Thank you for letting me know how you feel. We will work harder to provide better service.
- Doctor of Motors